Shipping Policy

At Solistra, we work to ensure your orders are delivered promptly and securely.

Order Processing

• Orders are typically processed and fulfilled within 2–4 business days.

• During sales or promotional events, processing times may be slightly longer due to high order volumes.

Shipping Times

• Standard international delivery takes approximately 10–14 business days after fulfillment.

• Delivery times may vary depending on your location, customs clearance, and courier delays.

Shipping Costs

• Shipping costs are calculated at checkout and depend on your location and order size.

Customs & Import Duties

• International orders may be subject to customs fees, taxes, or duties imposed by your local government.

• These charges are the responsibility of the customer.

Tracking

• Once your order has shipped, you will receive a tracking number via email.

  For any shipping questions, please contact us at:

  Solistra
  Auckland, New Zealand
  Email: info@solistra.com